Responsible Gaming

Gaming Should Be Entertainment, Not Income

At Shoal Water Bay, we're committed to promoting responsible gaming practices. Online gaming should be enjoyed as entertainment only—never as a way to earn money or solve financial problems. Games are designed with a built-in house advantage, meaning the odds always favour the casino over time. Please gamble only with money you can afford to lose.

Age Verification

In Australia, you must be 18 years of age or older to access and use online gambling services. We take age verification seriously and reserve the right to request proof of age at any time. If you are under 18, please do not proceed.

Warning Signs of Problem Gambling

If you recognise any of the following behaviours in yourself or someone you know, it may indicate a gambling problem:

• Chasing losses by gambling more to recover money lost
• Spending more time and money on gambling than intended
• Hiding gambling activity from family, friends, or partners
• Neglecting work, study, or personal relationships due to gambling
• Feeling anxious or irritable when trying to reduce or stop gambling
• Using gambling to escape problems, stress, or difficult emotions
• Borrowing money or getting into debt to fund gambling
• Lying about the extent of your gambling
• Failed attempts to cut back or control gambling
• Gambling affecting your mental health, sleep, or wellbeing

Self-Help Tools & Responsible Gaming Features

We provide tools to help you maintain control over your gaming:

• Deposit Limits: Set a maximum amount you're willing to deposit within a specified time period
• Loss Limits: Establish a maximum amount you're comfortable losing
• Session Time Limits: Set reminders to take breaks during gaming sessions
• Reality Checks: Receive periodic notifications about your playing time and spend
• Self-Exclusion: Temporarily or permanently exclude yourself from your account
• Account Closure: Request permanent closure of your account

To access these tools, please contact our customer support team or review your account settings.

Support & Help Organizations

If you or someone you know is struggling with problem gambling, help is available. Australia-based organisations:

International organisations:

Need Help? Reach Out Today

If you believe you have a problem with gambling, please seek help immediately. There is no shame in reaching out—support is available and recovery is possible. Contact one of the organisations listed above, speak with your GP, or call a gambling helpline in your country.

Remember: Your wellbeing is more important than any bet.